Terms and Conditions

1. Introduction
Welcome to Orchid Tiling ("Company", "we", "our", or "us"). Orchid Tiling is a brand of Grow Magnet Ltd, a company registered in the United Kingdom. By using our website and submitting inquiries through our contact forms, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. About Us

Company Name: Grow Magnet Ltd

Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Company Registration Number: 16221056

Email: support@growmagnet.co.uk

3. Services Provided

We operate as a lead generation service connecting customers with trusted local contractors who provide tiling-related services. We do not directly provide tiling services ourselves.

4. User Agreement

By using our website and submitting your details via our forms, you confirm that:

- You are at least 18 years old and legally capable of entering into contracts.

- The information you provide is accurate and up-to-date.

- You consent to us sharing your details with selected contractors to facilitate the requested service.

- You will not use our website for unlawful purposes or to submit false inquiries.

5. Data Collection and Privacy

- We collect and process your name, phone number, email, and any details you provide regarding your project.

- Your data is processed in line with our Privacy Policy, which outlines how we handle your information.

- We share your details with trusted contractors who pay for access to relevant leads in order to provide the service you requested.

- We do not sell your personal data for marketing purposes or to unrelated third parties.

6. No Guarantee of Service

While we connect you with a contractor, we do not guarantee:

- That a contractor will accept your job.

- The quality of the service provided by contractors.

- The final pricing or terms agreed between you and the contractor.

You acknowledge that any agreement for services is solely between you and the contractor, and we are not liable for any issues arising from that agreement.

7. Limitation of Liability

To the fullest extent permitted by law:

- We are not responsible for any losses, damages, or disputes arising from your interactions with contractors.

- We are not liable for any indirect, incidental, or consequential damages.

- Our total liability for any claim related to our website or services is limited to £100 GBP.

8. Complaints and Disputes

- If you have an issue with a contractor, you must address it directly with them.

- If you believe we have misused your data, please contact us at support@growmagnet.co.uk

- Any disputes relating to these Terms shall be governed by UK law, and the courts of England and Wales shall have exclusive jurisdiction.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised date. Your continued use of our services constitutes acceptance of any changes.

10. Contact Information

For any inquiries regarding these Terms, please contact us at:

Grow Magnet Ltd

support@growmagnet.co.uk

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.